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Contacting Customer Support

At My Dealer Jacket, we are committed to providing you with exceptional support to ensure your success. If you need assistance, please don't hesitate to reach out to us through any of the following channels.

Quick Contact Options​

  1. Phone Support
    Call us at 800-900-0556 for immediate assistance.

  2. Live Chat Support
    Click the chat bubble icon located at the bottom right corner of any screen on our website to start a live chat with a support representative.

  3. Email Support
    Send us an email at support@mydealerjacket.com with your inquiry.

Support Hours​

Our support team is available Monday through Friday, from 8:00 AM to 5:00 PM Eastern Time. For inquiries outside of these hours, please leave a message, and we will get back to you on the next business day.

Contact Methods in Detail​

Phone Support​

  • Number: 800-900-0556
  • Availability: Immediate assistance during business hours.
  • Notes:
    • If all representatives are busy, you may press 1 to receive a callback or leave a voicemail.
    • Please have your account email address ready for verification.

Live Chat Support​

  • How to Access:
    1. Locate the chat bubble icon at the bottom right corner of your screen.
    2. Click on the icon to open the chat window.
    3. Type your question or concern.
    4. A support team member will respond promptly during business hours.

Email Support​

  • Email Address: support@mydealerjacket.com
  • Guidelines:
    • Include your full name and account email address.
    • Provide a detailed description of your issue or question.
    • Expect a response within one business day.

After You Contact Us​

  • During Business Hours: We will assist you immediately upon receiving your request.
  • After Hours: We will respond to your inquiry on the next business day.
  • Missed Calls: If you leave a voicemail, we aim to return your call within two hours during business hours.

Tips for Efficient Support​

To help us assist you more effectively, please:

  • Have your account email address readily available.
  • Be at your computer, if possible, when contacting us.
  • Note any error messages or issues you are experiencing.
  • Provide details about the actions you were performing when the issue occurred.

We are dedicated to making your experience with My Dealer Jacket as seamless as possible. Your satisfaction is our priority.