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Contacting Customer Support

At My Dealer Jacket, we're here to help you succeed. If you need assistance, you can reach us in the following ways:

How to Reach Us​

  • Phone Support: Call us at 888-900-0556 for immediate help.
  • Email Support: Send your questions to support@mydealerjacket.com.
    • Describe your issue or question in detail.
    • Please include pictures or screenshots of any errors to help us understand your issue better.

Support Hours​

Our support team is available Monday through Friday, from 8:00 AM to 8:00 PM Eastern Time.

What to Expect After Contacting Us​

  • During Business Hours: We aim to assist you immediately.
  • After Hours & Voicemails: We'll respond on the next business day. For voicemails left during business hours, we strive to return your call as soon as an agent is available.
  • Emails: Expect a response the same business day.

Tips for Efficient Support​

To help us resolve your issues faster, please:

  • Have your account email address and/or dealer's name ready.
  • Be at your computer, if possible.
  • Note any error messages or specific issues.
  • Describe the steps you took before the issue occurred.

We are dedicated to providing you with a seamless experience. Your satisfaction is our priority.